Returns & Exchanges

- 14 DAYS RETURNS POLICY -
 
At the Glasses Corp we make every effort to describe and display every product as realistically as possible. We also understand that sometimes items you receive are not quite as you expected, and therefore offer you 14 days to change your mind on any of our sunglasses purchased from this website. 
To qualify for this, the item(s) must be in unworn and in the same condition in which they were received. Items must be returned with all the original box, instructions, guarantee and all extras.

When we receive the item, our returns department confirm that everything is present and in its in original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the refund has been processed. We process most refunds within 5 working days of date received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays or errors.

You should return it to us using Royal Mail Signed for 1st or 2nd classes (please note special next day delivery returns will not be refunded in full, only to the value of recorded 1st class signed for). This way the delivery is insured. You should also record the tracking number. Please note that customers are responsible for returns postage costs. The Glasses Corp is not responsible for returned goods until they have been signed for at our office address below.


PRESCRIPTION EYEWEAR

 All prescription glasses are custom made to specifications provided by the customer and are not refundable or exchangeable.

However if you do have a problem with your prescription glasses we will always do our best to help you get the problem rectified.

Returns address:
Glasses Corp Ltd
3/5 Courtenay Street
Newton Abbot
Devon
TQ12 2QH

 Your card is refunded to the full price of the returned products and we do not charge any 'restocking' fees. If you have specifically upgraded your shipping options, (e.g. paid extra for 9am or upgraded courier delivery), this additional amount is not refundable. 

EXCHANGES

If you wish to exchange a purchase for another item, please return the item using the returns form on the back of your delivery invoice and clearly fill out the returns form in full giving details of the product you wish to receive in exchange.

If there should be a difference in cost, over payments will be refunded to the card used.  Any additional costs will require payment before exchanged product is sent out. We will contact you to take the payment.